Offering the highest quality and the best guarantee is our commitment to our customers.
Are the products guaranteed?
We guarantee that the products we sell work correctly and that if they have any manufacturing defect, we will exchange them at no cost. We will then make a claim to the manufacturer. The 2-year warranty means that the products are guaranteed against manufacturing defects during that period but not for misuse or mishandling
Can products be returned in perfect condition?
Yes. If you simply do not like them or do not want them, you have 15 days since the moment you receive the products.
What do I do if the product is faulty or does not work as advertised?
You have 2 years to return any products that do not work or has manufacturing defects. We will process the warranty with the manufacturer.
What does the guarantee not include?
Failures caused by negligence, shock, improper use or tampering, improper voltage, incorrect installation, or material (subject to wear and tear due to normal uses are not included).
Use of warranty
In those incidents that justify the use of the guarantee, we will offer the repair, substitution of the item, rebate or return within the established terms and conditions. To make use of the guarantee, it is essential to present proof of purchase, invoice and contact our customer service department through the Contact Area in order to process a return ticket (RMA) through the corresponding link in your private area.